The growth of e-commerce and how it complements physical retail

The impressive rise of e-commerce has transformed the way retail is conducted and become one of the major disruptive influences on how we shop.

Technology is a central component of that success, with advancements in logistics and widespread use of mobile phones adding a turbo boost to online retail. That successful evolution has been perfectly packaged in the Ramadan Edition of the Great Online Sale — a three day sale across Dubai’s e-commerce platforms that took place from April 14 to 16. Hosted by the Dubai Festivals and Retail Establishment (DFRE), the first ever edition of this sale highlighted the convenience of e-commerce that has made it a regular way of shopping for many.

Confidence in the market is a key driver, with more consumers becoming at ease with online shopping and prepared to make big ticket purchases via the internet than ever before.

Fast, affordable and reliable delivery options have also supported the trend, with many retailers across the UAE offering same-day or next-day delivery options, and convenient product return principles.

The idea of being able to shop anywhere, at any time has made ecommerce an attractive, trusted proposition. And with discounts and promotions becoming a regular theme, such as those that were on offer during the Great Online Sale — that trend is set to continue to enjoy an upward tick.

Amid this sea of change, it is clear that e-commerce has not replaced physical retail — but instead complemented it in a new symbiotic relationship. The growth of e-commerce has provided businesses with new opportunities to reach customers beyond their geographic location. It has expanded the potential customer base for businesses, enabling them to grow and broaden their reach to engage with a much larger audience across multiple digital media platforms.

The writer is CEO of Dubai Festivals and Retail Establishment (DFRE)