RTA drivers to learn UAE history, culture

The objective of the drive is to improve driver-passenger relationship and to make the drivers better understand the ethos of the country they are working in so that they become more polite towards their passengers.

"A three-week 'training package' for the drivers includes a study on the history of the country, where they will be informed about the past and present rulers, the UAE's rich cultural heritage, the local customs and traditions etc. After the training, the driver will have complete information about the UAE as a nation," said Abdul Aziz Malik, CEO of the Taxi Agency at RTA.

"We are sure this will enable the drivers to interact with the passengers in a better way," added the CEO of the Taxi Agency.

Of late, there have been a series of accusations and allegations from both drivers and passengers against each other. While passengers accuse drivers of blatant refusals to carry them, rudeness and impolite behaviour, drivers charge passengers with filing wrong complaints resulting in fines and penalties.

Drivers also claim many passengers do not wait for them, after requesting for taxis, which increases their plight.

Malik said, "The relationship between drivers and passengers needs to improve. Though we are taking all possible steps to improve the taxi services by increasing the fleet and other services, both drivers and passengers need to interact more to understand each others' problems.

"All drivers will now undergo the special training, which will teach them how to deal with passengers, avoiding accidents etc.

At present, the drivers have to go through a week-long training session before they are given the keys of the taxis. The existing programme also includes a five-day workshop to enhance basic English speaking skills.

"As for the new training package, the new drivers have already started receiving it. The others will soon be provided the training," said Malik.

joy@khaleejtimes.com