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Integrate data and applications
IT departments have traditionally been focused on integration, but the object of that focus was network infrastructure. IT teams made sure firewalls, routers, hubs, switches, servers, clients, and other network equipment worked together seamlessly across local and wide area networks and the Internet.
Enforce cybersecurity
Digitial transformation projects often bring together many new, unfamiliar technologies. In the rush to get the projects done, security is often overlooked - especially when the projects do not involve the IT department. IT professionals need to put a stop to such oversights. They need to establish and enforce a consistent approach to security, defining and applying policies for
Go cloud-native
The benefits of software-as-a-service (SaaS) are driving a lot of digital transformation initiatives. SaaS projects typically provide lower upfront costs, faster set up and deployment, easier upgrades, and better accessiblity and scalability compared to their on-premises counterparts. Because the SaaS app is developed, deployed, maintained for them, IT teams no longer handle hardware infrastructure and infrastructure support while they need fewer resources to handle on-going development and management.
Set up systems of intelligence
Historically, companies have charged their IT departments with building systems of record, which are big, backend ERP systems, CRM systems, and other databases that store company-related information. Over the past decade, IT teams have taken those systems of record and opened them up, making them accessible via systems of engagement such as the Web, chat and mobile.
For IT professionals, systems of intelligence will require an understanding of AI in general, an understanding of how AI can help in IT in particular, and an AI strategy for the tools they're using and for raising overall services levels.
Digital transformation diligence
There's no shortcut to digital transformation. In fact, many businesses in the Middle East and elsewhere have yet to achieve the transformations they pursue. But the benefits make the pursuit worth the effort. And IT teams that diligently develop expertise in the four areas above will help lead their organisations to successful digital transformation and business success.
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