Khaleej Times Policy: Corrections and Clarifications

External parties who ask for corrections usually go directly to reporters or producers who generated the report in question. Less often, they will seek out editors or executives. Regardless of who at Khaleej Times receives the request, either an editor (section head), the head of Multimedia, or the executive editor must be involved in its resolution.

The chief content officer must be made aware of all correction requests in advance.

Senior editorial leaders who communicate with parties seeking a correction will do so succinctly, professionally and with courtesy.

Every request for a correction or clarification must be advanced to the appropriate editorial leaders as outlined above. It’s forbidden for reporters or other editors to make corrections or clarifications without notifying editorial leadership.

Corrections

Khaleej Times will make corrections only after the appropriate editorial leader, as outlined above, has in consultation with the CCO satisfied himself or herself that an actual mistake of fact has been made.

Corrections comprise 1) an update to the published Khaleej Times content that fixes the error and 2) an italicized amendment labelled "Correction:…" at the bottom of the written article or added to the end of a video or social post that acknowledges the error. Amendments will explain the nature of the error without explicitly repeating the error, as in the following hypothetical example:

Correction: This report has been updated to give the correct location of Samsung's Middle East headquarters. An earlier version of this report misstated the name of the office complex.

Note above that the nature of the error—the name of the office complex—is provided, without repeating the incorrect name that was initially reported.

Clarifications

Clarifications will be made instead of a correction if there is no actual mistake of fact, but the content in question was poorly contextualized or inadvertently misleading. Clarifications will include the same two elements as above but will be labelled, "Clarification:..," e.g.:

Clarification: This report has been updated to more clearly explain the concept of cloud computing. An earlier version of this report inadvertently conflated it with client-server architecture.

Corrections and clarifications that run in Khaleej Times’ print properties subsequent to an earlier error will follow the principles above while also identifying the article in question.