Video: Food delivery boy punches woman in face, leaves her with broken nose

Hours after a woman was allegedly punched in the face by a delivery boy from a popular food service firm in India's Bengaluru city, police managed to nab the accused and have now put him behind bars.

According to Joshi Srinath Bengaluru DCP (South East), the delivery boy, Kamaraj, was arrested shortly after the woman — a makeup artist and beauty influencer — took to social media to relate the incident.

Hitesha Chandranee alleged that she had been punched in the face by a Zomato delivery person. She tagged the city police, who got in touch with her and asked her to provide the details.

An Instagram video posted by Chandranee on Tuesday offered details of the incident. In the clip, she can be seen with a bleeding nose.

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A post shared by HITESHA | Beauty Influencer (@hiteshachandranee)

Chandranee said that Kamaraj hit her while she was speaking to a Zomato customer care executive regarding a delayed food order that was placed around 3:30pm and had not been delivered even after an hour.

“I did not get my order on time and was constantly following up with the team, asking them to either give me a free delivery or just cancel... I was talking to him through a small slit in the door and asked him to wait at the door as I spoke to the company,” she said.

Chandranee said that she told the delivery boy to take back the order, following which he "started shouting" at her. He then forced the door open and grabbed the order from her table.

“He shouted at me - ‘I am your slave or what, you are asking me to wait’. I got scared so I tried to shut the door, but he pushed the door and snatched the order from my table. He entered my house. Then he punched me and ran away,” Chadranee said.

She added, “It seems that, after an X-Ray, the bone is broken, so surgery is needed for the same.”

Zomato responded to the incident through their social media channel, apologising for the incident. They informed Chandranee that the delivery partner had been delisted from the platform.

In an official statement, Zomato said, “We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform.”