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UAE's worst service centres vow to change for the best

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Dubai - New bosses have taken charge; officials have brainstormed strategies and committees have been formed to boost performance.


A Staff Reporter

Published: Mon 16 Sep 2019, 8:20 PM

Last updated: Tue 17 Sep 2019, 8:31 AM

The message to government service centres is loud and clear: Deliver best services or else face the consequences. Just a day after His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, listed the best and worst five government service centres, things have taken a turn for the better. New bosses have taken charge; officials have brainstormed strategies and committees have been formed to boost performance. Here, we have compiled the reactions of the centres that have been ranked as the worst and how they plan to improve services.

1. Digital solutions to boost efficiency
Emirates Post, Al Khan Branch, Sharjah
"We humbly acknowledge that transformation within our business is needed. To address this, we have deployed a dedicated team on-the-ground at our Sharjah Al Khan branch to improve services as a matter of urgency, as well as reviewing branches across the network. As a business, we are focused on improving the quality of our services and enhancing the customer experience in line with the vision and guidance of Sheikh Mohammed. We are in the midst of a transformation designed to make Emirates Post a postal service to be proud of. The changes taking place across our branch network will see improved offerings and digital solutions that will make our business more streamlined and efficient."
- Media statement
2. Committee to develop services
Federal Authority for Identity and Citizenship, Muhaisnah Preventive Medicine Centre, Dubai
"A committee will be formed to develop the services provided at the centre. A customer's journey at the centre would be made easier. The authority will work towards establishing centres that provide the best services."
- Nasser Al Abdouli, Federal Authority for Identity and Citizenship (during an interview to Abu Dhabi TV)
3. New director takes charge, holds meeting
General Pension and Social Security Authority, Sharjah
"The developing process of the authority's Sharjah centre has started. The new director of the centre, Ahmed Maged, started his work by holding a meeting with the employees. During the meeting, he discussed ways to improving the services to make customers satisfied and happy."
- Media statement
4. Centre will change from worst to best
Ministry of Community Development, Bani Yas Social Affairs Centre, Abu Dhabi
"The ministry has received the message with a positive spirit and full responsibility. Teams are currently working like a beehive from the Bani Yas centre, the name of which has been changed to Happiness Centre. We promise that the centre will be ranked on top of the list."
Hessa bint Essa Buhumaid, Minister of Community Development
5. Development process will be sustainable
Ministry of Human Resources and Emiratisation, Tawteen Centre, Fujairah
"The ministry has started to implement the directives of the UAE Vice-President. All services offered at the centre will improve and the development process will be sustainable. I trust the new director at the centre, Khalid Al Kaabi."
- Nasser bin Thani Juma Al Hamli, Minister of Human Resources and Emiratisation

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