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UAE: Ministry announces new WhatsApp number for 24/7 services
It is the first federal entity in the country to have a verified business account on the platform
The UAE Ministry of Human Resources and Emiratisation (MoHRE) has introduced a WhatsApp business account for customers to get in touch and submit enquiries. The services will be available in English and Arabic, and customers can reach the ministry via the number 600590000.
The new channel, verified by Meta, the owner of WhatsApp, offers employers, employees and domestic helpers to contact the MoHRE around the clock. With this, the ministry has become the first federal entity in the UAE to have a verified WhatsApp business account.
Users can view the law on labour relations in the private sector (UAE Labour Law) and its executive regulations. They can also understand the law on domestic helpers and other ministerial decrees that regulate work environment in the UAE. The service channel offers credible information in a way that protects the users' data privacy.
MoHRE's WhatsApp business account also allows customers to enquire about their application status – the most used service on the ministry's website, mobile app and call centre.
Aisha Belharfia, assistant undersecretary for Labour Affairs, said: "The new WhatsApp service is the latest addition to the Tawasul Integrated System – a unified and secure technology-powered series of channels for effective communication with the ministry's customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government's directives."
Here are some of the things you can do through the MoHRE Whatsapp business account:
1. Check your transaction status
2. Learn about employment regulations
3. Find out about domestic workers' law
4. Stay updated with the ministerial resolutions that regulate the UAE's labour market
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