Dubai: RTA honours over 2,000 taxi drivers for honesty, outstanding customer service

Over 2,000 Dubai taxi drivers have been honoured by Dubai’s Roads and Transport Authority (RTA) for their customer service and skill.

Under the "Road Ambassadors" initiative, RTA praised the work of 2,172 taxi drivers who have followed all rules and regulations, upheld high standards of personal and vehicle cleanliness, and returned lost items to their owners.

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This step comes as part of the authority’s efforts to motivate drivers to deliver outstanding customer service.

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Ahmed Bahrozyan, CEO of RTA’s Public Transport Agency, said, “The recognition covered 2,172 drivers in 2024 and up to the first half of this year." He added that this programme has "fostered a spirit of healthy competition among drivers", and has enhanced customer satisfaction. "As a result, it has helped elevate the overall quality of life across the emirate by providing a safer, more comfortable travel experience and promoting greater traffic safety and awareness.”

The honoured drivers expressed their appreciation and delight at the gesture.

Written by

Khaleej Times Staff