Abu Dhabi Stem Cells Centre and Emirates Red Crescent will hold fundraising initiatives to finance BMT procedures for patients in need
Dubai’s Roads and Transport Authority (RTA) has obtained the International Customer Experience Standards (ICXS) certificate for the Dubai Metro and Tram.
The RTA represented by the Rail Agency and Keolis-MHI (the operator of Dubai Metro and Tram) achieved a rating of 87.20 per cent, which conforms to the international standard of the ICXS certificate.
This achievement cements RTA’s leading role in improving customer experience in public transport across the region.
Defining the business process and service delivery standards has helped Keolis-MHI to deliver world-class services to riders, which contributes to maintaining and improving these standards.
The ICXS is the only standard in the world that focuses on optimising the entire passenger journey while focusing on individual interaction and interface points, which is essential for a multi-system.
Keolis-MHI honoured its commitment to obtaining the ICXS accreditation by the end of its first year and plans to retain it throughout its partnership with the RTA. ICXS is an important accreditation that allows companies to maintain the highest standards in customer experience, thereby enhancing customers’ loyalty and happiness index.
Abu Dhabi Stem Cells Centre and Emirates Red Crescent will hold fundraising initiatives to finance BMT procedures for patients in need
To assist Indian nationals at the Dubai airport, the Consulate General of India in Dubai has operationalised emergency helpline numbers
After the evacuation, an area was set up to provide food, water, and medical assistance to the citizens residing in the community
Passengers reaching their final destination without their baggage should contact the airport airline representative or contact their airline call centre, DXB said
Spot gold was trading at $2,384.14 per ounce at 9.25 am UAE time, up 0.17 per cent
Passengers already in Dubai and in transit will continue to be processed for their flights, the airlines said
Expect fair to partly cloudy conditions today with chances of fog and mist formation in some areas
Other requests include residents seeking assistance with cleaning mud accumulation, restoring damaged furniture