Dubai's BurJuman Mall new paid parking system: Free hours, fine, other penalties explained

The ticketless paid parking system at BurJuman Mall is now operational, joining other major shopping destinations in Dubai that have adopted the advanced parking solution. Along with the technology upgrade, there have been a few updates to the parking regulations.

While the system has upgraded, the parking fees remain the same. Visitors can park for free for the first three hours, after which an hourly fee of Dh20 will apply for any additional time, or part thereof. Parking continues to be free on Sundays and public holidays.

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Khaleej Times first reported about the ticketless parking system at BurJuman Mall in February. The move follows the introduction early this year of ticketless and barrierless paid parking at Mall of the Emirates and Deira City Centre. Dubai Mall implemented the same system in July last year.

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How the new system works

BurJuman, one of Dubai’s oldest and most iconic malls, has long been implementing paid parking. The new system eliminates the need for physical tickets. Although the barriers remain, they will now lift automatically, allowing vehicles to proceed directly to parking spaces.

This is made possible through Automatic Number Plate Recognition (ANPR) cameras, which capture vehicle license plate numbers and calculate parking fees.

Customers are also reminded to validate their vehicle through available payment machines as the system does not provide alerts for payment reminders

Here are the parking updates and regulations at BurJuman Mall:

• Parking is free for the first 3 hours

• Each additional hour or part thereof will be charged at Dh20/hour

• Vehicle validation shall be done at payment machines through cash/card/online payment

• Only card payment is available at the exit; cash payment is not accepted at the exit

• Vehicle must exit within 15 minutes after payment/validation

• Re-entry for free parking is only allowed after 6 hours of exiting

• Free parking is available on Sundays and Public Holidays

• Private transportation buses are not permitted to use the car park

• Vox Cinemas customers will receive an additional 3-hour free parking; validation must be done at Vox Ticket counter only

• Vehicles are parked entirely at the owner’s risk. BurJuman Mall will not accept responsibility for any damage or loss incurred. Car park users are required to report any accident or loss to the police authorities in accordance with the laws of the emirate of Dubai

• Overnight parking is strictly prohibited, misuse may result in a penalty of Dh350/day.

In case of a violation of the parking terms, including improper parking or misuse of the facility, may result in a penalty of Dh250/- on each incident and the vehicle may be towed at owner’s risk and cost.

• Electric vehicles may use designated charging stations where available, as per EV parking guidelines, with a maximum duration of 1 hour

• Electric vehicles are not allowed to use mall electric sockets in parking area

• Customer must strictly follow the speed limit of 20 kmph within the parking facility

• Parking is not pre-allocated; vehicles may be parked in any available space

• Customer must strictly follow the reserved parking rules for People of Determination and Family Parking

• Mall management reserves the right to deny parking access to any vehicle found in violation of parking rules & regulations

• Mall management reserves the right to update or amend these terms and conditions as deemed necessary.

• Dubai

Angel Tesorero

Angel Tesorero is Assistant Editor and designated funny guy in the newsroom, but dead serious about writing on transport, labour migration, and environmental issues. He is a food lover too.

angel@khaleejtimes.com