Smart app cuts accident report time by 150%

Afkar Abdullah /Sharjah
Filed on February 1, 2020 | Last updated on February 1, 2020 at 11.46 pm
smart app, cut, accident, report time


Since the company completed its digital shift, it can now handle over 300 reports per day.

With Sharjah's Rafid Automotive Solutions app, accident report processing time has been reduced by 150 per cent. It's now down to only four minutes.

"This is a key milestone achievement credited to the introduction of the app," said Salim Saed Al Midfa, general manager of Rafid Automotive Solutions.

Since the company completed its digital shift, it can now handle over 300 reports per day.

The Rafid service firm attended to 91,000 traffic accident reports last year. Its call centres received 152,000 calls on their toll-free number, with concerns ranging from accidents to enquiries, customer feedback, and roadside assistance requests.

The average response time - between a call and the arrival of the roadside assistance service - was 14 minutes, which consists of 90.4 percent of the total number of reports.

The firm's roadside assistance team has responded to over 5,000 service requests since May 2019, with an average of one request received every 15 minutes.

Among the services provided are emergency refuelling, changing tyres or batteries, towing services, and repair workshops.

During the same period, the control centre attended to 32,000 customer calls to its seven customer service centres for direct assistance, Al Midfa explained.

The Rafid smartphone application was downloaded over 14,000 times, which included 50 customers from people of determination.

For the entire year, the company achieved an overall customer satisfaction rate of over 80 per cent.

Established in 2017, Rafid Automotive Solutions is a Sharjah-based service provider for vehicle inspection and registration, automotive quick services, accident unit, and complete fleet management.


Afkar Abdullah

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