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Lodge complaint against repair centre, get your device back

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Lodge complaint against repair centre, get your device back

Dubai - You may consider filing a police complaint against the centre.

By Ashish Mehta

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Published: Sun 12 Nov 2017, 11:25 AM

Last updated: Sun 12 Nov 2017, 4:48 PM

I purchased an iPad Pro in India. I later realized that the iCloud service was locked permanently, as per Apple Inc. policy. While I was back in Dubai, I saw an advertisement from a repair centre, which claimed it could unlock the iCloud service on the device. I gave my device to the centre who assured they can repair it.  Since then they have not returned the device to me and now over the phone are telling me that it will never be mended. I want to know if I can take any legal action against the centre? I have a receipt slip and the WhatsApp number of the centre. My friend has suggested that I cannot do anything because I am not the official owner of the device.
You could claim back your device from this service centre as you have an original receipt issued by this service centre. Further you also have WhatsApp chats with the services centre.
In the event this service centre fails to return your device, you may approach the consumer protection division of the department of economic development, Dubai and file a complaint against the repair centre. Further, you may consider filing a police complaint against the centre.
Know the law

In case a repair centre is unable to mend your device and refuses to return it, you can file a complaint with the consumer protection division of the department of economic development, Dubai or the police to claim it back   

Ashish Mehta is the founder and Managing Partner of Ashish Mehta & Associates. He is qualified to practise law in Dubai, the United Kingdom, Singapore and India. Full details of his firm on: www.amalawyers.com. Readers may e-mail their questions to: news@khaleejtimes.com or send them to Legal View, Khaleej Times, PO Box 11243, Dubai.



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