Faceless Heroes: Support staff who worked through the pandemic

Dubai - Amid the Covid-19 outbreak, a lot of very well-deserved recognition went to the doctors and nurses for their noble efforts. But let's not forget, it was a stressful time for those who worked as support staff too. We are talking about the lab technicians, medical coders, insurance coordinators, receptionists, cashiers and janitors who were as important to keep the healthcare system functioning as the doctors and nurses.

For many of them, Covid-19 changed roles and brought in additional responsibility. Stories of bravery from the support staff of the UAE are being shared via an initiative called Faceless Heroes movement, led by ACCUMED Practice Management, the leading Revenue Cycle Management company in the GCC. Read and watch the full story below!

Video by Zubina Ahmed/KT

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