Supplied photo
Supplied photo

Dubai's RTA saves over 300,000 sheets of paper with smart services

Dubai - More than 70,000 paperless transactions for internal services were processed in 2020.


A Staff Reporter

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Published: Thu 28 Jan 2021, 3:53 PM

Last updated: Thu 28 Jan 2021, 3:58 PM

With the automation of its internal services, Dubai’s Roads and Transport Authority (RTA) has saved 341,467 sheets of paper in 2020.

The RTA’s agencies and sectors have processed a total of 72,102 paperless transactions last year, from operational to administrative and protocol requests, among others.

By avoiding that use of over 300,000 sheets of paper, the authority was able to save 190 trees, said Mohammed Al Mudharreb, CEO of Corporate Technology Support Services Sector, RTA.

“These results reflect our efforts to keep pace with the Dubai Paperless Strategy, aimed at completely switching to paperless transactions by 2021,” Al Mudharreb said.

“The RTA has completed the automation of 175 services and developed an internal smart app to support the service automation. The app is used by all RTA’s employees to process their service needs and job-related transactions such as controlling the attendance as well as employee and customer surveys. The app contributed to limiting the massive use of paper.”

Over the past years, the RTA has established a high-class technology infrastructure that supported the delivery of customer services via smart apps and website, Al Mudharreb added.

“The automation of procedural transactions has reduced the need to visit customer service centres, vendors’ transactions and administrative transactions of employees, which saved much time and effort.”

During the Covid-19 pandemic, giving customers the option to do their transactions online had become crucial. but it was a challenge that the RTA has always been ready for.

“The RTA always prioritises government directives to make Dubai the smartest city in the world. It also seeks to maximise customers’ and employees’ happiness in line with its strategic goals: Smart Dubai and Advance RTA,” said Al Mudharreb.

The Dubai Paperless Strategy aims to transform the government services and operations into 100 per cent digital and cut paper consumption by more than a billion sheets of paper across the Dubai Government each year.

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