Video: Now, you can whatsApp your queries to RTA

Staff Report
Filed on July 17, 2019 | Last updated on July 17, 2019 at 06.40 am
RTA, Dubai, WhatsApp, fines, traffic fines

RTA's latest service, now on your fingertips.

Want to inquire if you have parking or traffic fines? Or do you want to know the requirements to renew your driving or vehicle licence? You can now ask all these questions and more using the WhatsApp messenger on your smartphone.

Dubai's Roads and Transport Authority (RTA) has recently launched a WhatsApp channel to respond to customers' inquiries 24/7.

"Customers can start using this new channel by connecting to (+971588009090), accessing the following link from a mobile phone ( or scanning the QR code," said Abdul Aziz Al Falahi, CEO of RTA's Corporate Technology Support Services Sector.

 Complete list of Dubai traffic fines and black points

Al Falahi added that the automated chat on WhatsApp is available in both Arabic and English. Currently, there are 64 information services available, including the renewal of vehicle registration, and an introduction about nol card, abra, etc. RTA is keen to expand the use of Artificial Intelligence (AI).

"The automated chat service is quick when it comes to responding to customers' inquiries, without human intervention. The initiative uses AI technologies and natural language processing algorithms. Such smart services and channels aim to keep pace with UAE and RTA's Strategies for AI," he added.

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