iPhone | iPad
Android
Huawei
There are a plethora of Group 1 winners in the race, including Jugurtha De Monlau, winner of the G1 Maktoum Challenge R3 over course and distance last time out, Rajeh and Mujeeb, winner of the valuable President’s Cup in Abu Dhabi
KT APPDOWNLOAD
Mystery shopper app to rate govt services launched in UAE
Dubai - Sheikh Mohammed took to social media to announce the app's launch.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, took to social media on Monday to announce the app's launch.
According to the app's description on the Google Play Store, users can evaluate their overall experience at government service centres, including location, parking spaces, reception, waiting time, clarity of process, completion time, service fees, payment method and employee attitude.
"The UAE will continue to open new channels of communication with residents to get their feedback and suggestions about government services. This feedback will be used to assess service centres and submit their performance reports to the Cabinet," Sheikh Mohammed tweeted.
- HH Sheikh Mohammed (@HHShkMohd) March 2, 2020
"Every individual in our community in the UAE is a partner in improving government services. Every customer is a mystery shopper who will be the judge and the measure for the performance of any government entity and the efficiency of services it provides."
Govt mystery shoppers around since 1990
The application is a new-age adaptation of Sheikh Mohammed's approach in relying on mystery shoppers since 1990. "We launched the mystery shopper programme more than 30 years ago, and now it has become one of the most important tools in improving government services today. The application encourages all members of the community to become mystery shoppers, providing the government with instant evaluations of their experiences in obtaining government services; conveying success stories; and identifying hidden soldiers and role models within government employees. It also lets them report improvement aspects and development opportunities, as we want our government services to be the best of its kind in the world.
"The doors of our government are open to people. The voice of the customer is always heard and his feedback is the essence of our attention and follow-up. The duty of the official in any government entity is the interaction and direct communication with people, listening openly to them in the field and improving services as per their expectations."
sahim@khaleejtimes.com
More news from
Winner of his last two races at Meydan — the six-year-old gelding is second favourite for the race behind defending champion Country Grammer
The wide draw will be a very hard challenge for him from barrier 15, says trainer Yoshito Yahagi
As part of a cost-cutting effort, it will lay off 2.5 per cent of its workforce over the next 18 months
Aircraft makes safe landing and takes off for destination with fresh crew
The ace handler believes that Rebel's Romance, which contests the $6m Dubai Sheema Classic, would be the horse of the night
Initiatives by local industry stakeholders, estimated to be worth Dh1.47billion, helping global equestrian sector bounce back from challenges
The former PepsiCo executive has spent the last 6 months immersing himself, earning his barista certification, visiting stores, farms, and manufacturing centres