Contact RTA via WhatsApp to request mobile centre services in Dubai

Is your car due for registration renewal? Now, you can send a WhatsApp message to Dubai's Roads and Transport Authority (RTA) and its mobile centre will come to you.

The RTA has reactivated its mobile customers' happiness centre, which can deliver six key services related to vehicles. These include: registration; renewal of registration of a vehicle that needs testing; ownership certificate; ownership transfer certificate; export; and transfer.

To request the service, a customer just have to send a WhatsApp message to 0564146777 and provide his or her name and location. Bookings should be done three days in advance, the RTA said.

RTA announced the relaunch of the mobile customers' happiness centre, adding another channel for delivering services to customers, especially senior citizens and people of determination. pic.twitter.com/jHwOOAiyqz

- RTA (@rta_dubai) May 3, 2020

The bus will deliver services from 8pm to 12am during Ramadan, receiving one client at a time.

As part of Covid-19 precautionary measures, sterilisation is strictly observed during its operations. The client will have to adhere to sanitation protocols before boarding the bus, and then the bus will be disinfected by the end of each transaction.

Customers are expected to complete their transactions through the bus' self-service features. However, a staff member will be in place to assist people of determination and seniors when needed.

So far,  220 clients in 51 areas across Dubai have already benefitted from the service.

reporters@khaleejtimes.com