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Step-by-step guide to getting your medical results, UAE visa in 30 minutes

Staff Report
Filed on February 23, 2020
UAE visa, UAE medical visa, UAE Dubai, Smart Salem, DHA

The new center has the capacity to cater to 150 customers per day.

Dubai Health Authority's (DHA) first fully Artificial Intelligence (Ai) autonomous medical fitness centre 'Smart Salem', was inaugurated by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council on Thursday.

'Smart Salem' provides medical fitness and occupational screening services using Ai and Internet of Things (iOT), which enables the center to complete medical fitness processes with limited human intervention, reducing time of completion to 30 minutes and eliminates any errors.

The 'Smart Salem', will target VIPs, investors and holders of the golden residency visa in its first phase. The new center has the capacity to cater to 150 customers per day.

The new centre will shorten the time it takes residents to register, undergo medical exams and issue residencies, in cooperation with General Directorate of Residency and Foreign Affairs-Dubai, from 28 hours to only 30 minutes. 

Here is how the instant UAE visa medical centre works:

* At the 'Smart Salem, customers will be able to give their car to the smart VIP valet service, which combines facial and plate recognition to identify them so that the car can be recalled when their journey is completed autonomously. Once they enter, they will be greeted by a robot who will direct them to a screen for self- registration using their facial and Iris print.

*  The customers will be guided by a first-of-its kind personalised Smart Q-system, which calls the customer by their name and their photo, and then directs them to the blood withdrawal booths, which have transparent Smart Glass doors, which electronically become tinted once the customer walks in to ensure their privacy, using voice control. The rooms also has screens with different scenery options, which customers can choose from to allow for a relaxing feel.

*  A nurse then uses an electronic device to locate the vein for occupational health or the unique push-button device to withdraw the blood painlessly for medical fitness tests.

*  The nurse then hands over the blood samples along with the passport to the Robot, which transfers the blood samples to the lab and passport to GDRFA officer. After that, the patient is directed to the x-ray room.

*  After finishing their tests, customers are able to wash their hands using an innovative Smart Wash technology, which is timed to ensure that customers wash their hand correctly and it helps reduce water wastage by 90 per cent.

*  Meanwhile the system automatically sends the results to the concerned parties in a secure way. Customers will be able to make the payment via smart channels such as Apple pay, Samsung pay, mPay and ePay to name a few.

*  While waiting for their documents to get ready, customers can take a seat in the waiting area and have refreshments and light snacks presented by the vending robot or order other items on the smart tables to get it delivered by the catering robot. They can also use the tablets available in the waiting area.

*  At every step of the journey, the customer is verified by facial and iris recognition to eliminate errors and provide a hassel-free experience, even the bathrooms are equipped with Smart Mirrors that can be voice controlled to present any content.

*  Utilising all these technologies will decrease the customer's journey so that it doesn't exceed 30 minutes, this includes stamping of the visa. It will also ensure that the customer has an entertaining and quick experience.

*  The service, which is paperless and requires no data entry and hence has no errors is the first autonomous government service and was launched in line with the UAE leadership's vision of using AI in serving the public to achieve customer satisfaction.


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