Dubai: More residents report minor accidents via police app; here's how the smart service works

Dubai Police explain how motorists can use the app and what to do first in case one gets involved in a road mishap

By Web Desk

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File photo used for illustrative purposes
File photo used for illustrative purposes

Published: Fri 28 Apr 2023, 4:06 PM

More residents are now using the Dubai Police's smart app to report minor accidents, marking a 22 per cent increase in usage in 2022 compared to the previous year, the authorities revealed on Friday.

Available to everyone in Dubai, the service allows the public to report minor traffic accidents without having to visit a police station. The incidents, however, should not have involved any injury.

Here's a step-by-step guide to using the service:

  1. Download the Dubai Police app.
  2. Log into the app and click the icon for 'reporting a traffic accident' on the main page.
  3. Complete all required fields and take photos of the damaged vehicles involved in the accident.
  4. After submitting the report, the concerned authorities at Dubai Police will review the information and images, and send the accident report to the parties involved via email or SMS.

Every year, the number of residents using the service increases, the authorities said.

"Dubai Police is committed to transforming all its services for the public into advanced, easily accessible smart services through mobile phones, in line with the Dubai Smart Government's direction and the strategy to promote public happiness and ensure safety and security around the clock," the statement added.

Advising the public to take advantage of the smart service, the police listed two steps to follow in case one gets involved in a traffic accident:

  1. Move vehicles to the side of the road. Do not stop in the middle.
  2. Have one of the affected parties complete the transaction through the smart app.


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