All Dubai govt entities to offer services via app: Sheikh Hamdan

Sheikh Hamdan, Dubai Paperless Strategy, DubaiNow

Dubai - 15 entities have supported the Dubai Paperless Strategy so far.

By Staff Report

Published: Tue 22 Oct 2019, 5:05 PM

Last updated: Wed 23 Oct 2019, 9:31 AM

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, has hailed the successes of the Dubai Paperless Strategy as a key accomplishment for the city of Dubai.

A total of 88 Dubai government services are now being provided through a single digital application - DubaiNow. Dubai citizens and residents have been able to transact over Dh4 billion on the application so far. This is a reflection of the success of Smart Dubai and its government partners in raising the quality of life in Dubai, by delivering Dubai Government services in a seamless, integrated manner.

The Dubai Paperless Strategy was launched by Sheikh Hamdan in February 2018 to digitise all internal and external government to consumer transactions, ensuring all transactions are 100 per cent paperless.

Sheikh Hamdan said: "I have overseen the progress of the Dubai Paperless Strategy over the past two years, and have now directed all government entities to work with Smart Dubai and ensure all digital Government to Consumer services are delivered via DubaiNow, gradually eliminating all individual entity applications."

"I am proud of the accomplishments of my team who have successfully delivered on their challenge of transforming Dubai Government to become paperless. The inter-government cooperation between Smart Dubai and 15 partnering entities to provide government services digitally is testament to Dubai's firm belief in what a city can achieve in less than two years with to strong collaborations."

"I would like to applaud the 15 entities who have supported the Dubai Paperless Strategy so far. To achieve our goals of becoming 100 per cent paperless by December 12, 2021, I urge all remaining Dubai government entities to collaborate with Smart Dubai and support the Dubai Paperless Strategy by going paperless and digitising all transactions"

So far, the 15 entities that have made significant progress on their digital transformation as part of the Dubai Paperless Strategy are: Dubai Land Department (DLD), The Roads and Transport Authority (RTA), Knowledge and Human Resources Authority (KHDA), Dubai Airports, Dubai Police, Dubai Electricity and Water Authority (DEWA), Department of Economic Development (DED), Department of Tourism and Commerce Marketing (DTCM), Dubai Courts, Dubai Municipality (DM), Dubai Public Prosecution, Dubai Health Authority (DHA), Community Development Authority, the Federal Authority for Identity & Citizenship (FAIC) - Dubai, and Dubai Customs.

In line with the Dubai Paperless Strategy, after 2021, government entities will no longer issue or request paper documents from customers for any transaction, while government employees will also stop issuing or processing paper in key or supporting internal operations. The implementation of the strategy will eliminate the use of over one billion pieces of paper per year, saving 130,000 trees. This is all in addition to saving Dubai's residents and visitors 40 hours per year, and also saving the city Dh900 million that would have been spent executing paper transactions.

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