Apple announces free repair, replacement of AirPods Pro with sound issues

IANS/San Francisco
Filed on November 1, 2020
Customers and staff wear protective masks inside an Apple store in Sydney, Australia.


According to Apple, a small percentage of devices that were manufactured before October 2020 could experience sound issues.

Apple has announced that it will repair or replace faulty AirPods Pro free of cost.

The iPhone maker in its new repair programme has offered repairs and replacements of the AirPods Pro facing active noise cancellation issues or crackling or static sounds.

"An affected AirPods Pro may exhibit one or more of the following behaviours: Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone. Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise," Apple said in its support page on Friday.

According to Apple, a small percentage of AirPods Pro that were manufactured before October 2020 could experience sound issues.

This programme covers affected AirPods Pro for two years after the first retail sale of the unit. It is applicable worldwide but doesn't extend to the standard warranty coverage of the earbuds.

Apple or an Apple authorized service provider will service the affected AirPods Pro (left, right or both), free of charge. However, the company will only consider AirPods Pro for repair or replacement if they are found to be eligible for the repair programme.

AirPods Pro will be examined prior to any service to verify that they are eligible for this programme.

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