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Leap to modernisation
Amirul Hassan, Chief Executive at Janata Bank Limited
Janata Bank Limited is making efforts to better their customer services through digitisation
The most striking aspect of the UAE banking sector is the level of automation. The banks in the UAE have continuously been rendering modern banking facilities to their customers. Unfortunately, Janata Bank Limited, UAE Operations have not been at par with the other banks in the UAE in this case. In this context, Janata Bank Ltd. has taken up a massive automation programme with huge investments in recent years. Some portion of this programme has already been implemented and the rest will be completed very soon.
'Janata Bank' means 'People's Bank'. Keeping this in mind, it always tries to render services to its customers with less fees or charges. This is why low-income group customers feel comfortable banking with Janata Bank Ltd.
With the full introduction of modern banking facilities, the bank will be able to reach more low-income group customers in the times to come.
Janata Bank Ltd., UAE Operations has been providing small and medium loans to customers, thus playing an important role in the economy of the UAE. Since the outbreak of Covid-19, Janata Bank Ltd has been relentlessly making efforts in sanctioning loans to the affected entrepreneurs to tame repercussions of Covid-19 in the UAE economy. With the completion of full automation, this bank will be able to contribute more to the UAE economy with ease.
It is noticeable that banking services are not confined to banking hours nowadays, rather most of the transactions take place beyond the banking hours. The customers do huge transactions through POS, ATM, mobile, internet, tab banking thereby reducing pressure on the branch.
The impact of automation in Janata Bank Ltd. will be multidimensional. Customers will be able to bank at any time throughout the day. The pressure at the counter of the branches will be reduced substantially. This will lead to a considerable improvement in the bank's customer service. More and more customers will get their services with ease and comfort.
In the coming days, Janata Bank will do everything for the customer's satisfaction and economic development of the UAE.
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