CoreServ: Setting benchmarks for QA/QC process

CoreServ's new initiatives for quality assurance and home care come without the confinements of a contract. Malika Bhatti, General Manager, tells us more. Excerpts:

What new initiatives is CoreServ launching for 2020-2021?
We have embarked on the journey of providing two new services "Handover Quality Assurance and Quality Control" and "Home Care Maintenance" to our clients as part of our ongoing commitment to service enhancement. Through our "@ your door" team, we offer customised home service packages that give our clients peace of mind while we take care of the rest.
We initiated this new service for quality assurance and quality control (QA/QC) after examining the gap and stress faced by clients during the snagging and handover process of units. One of our main clients currently utilising this service is DAMAC where CoreServ has achieved a milestone by inspecting over 6,800 units across various residential projects in less than one year.
Can you tell us a bit more about the @ your Door service?
@your door is a shop on wheels service that can be easily accessed via our website. The FM industry is known to be contract-based hence non-contractual services are still an untapped market. At CoreServ, we believe that adhoc services should not come with the confinements of a contract hence "@ your door" came into existence.
How will these new services help the FM sector?
As the QA/QC service is relatively new within the FM industry, CoreServ is establishing a new standard and setting a benchmark for other companies in the market. The QA/QC process is usually implemented in the construction industry and we are one of the pioneers to be bringing it to the FM sector. I believe that clients will benefit the most out of this service as it will reduce the stress involved in the handover stage of their units as well as make the overall experience more pleasant and satisfactory.
The @ your door service will provide effective, efficient service anytime, anywhere with an emphasis on customer care. Customers can enlist our reactive, corrective, and preventive services around the clock through our capable fleet.

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