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GAL: Craftsmanship for driving comfort

Filed on March 23, 2020
Axel Dreyer, Chief Executive Officer, Automotive Division, Galadari Brothers

Galadari Automobiles Co. Ltd continues a strong and successful 48-year legacy with Mazda

With 13 facilities across the UAE, Galadari Automobiles Co. Ltd (GAL) stands strong as the exclusive distributor of Mazda, and provides outstanding service and sales experience to its customers.

Despite market challenges, the brand demonstrated a stunning performance, as CEO Axel Dreyer shared: "We have been able to increase our market share during the last three years as customers are acknowledging the quality, reliability and low running costs of Mazda cars."

Galadari Automobiles was also recently presented with the "Volume & Share Increase Award" in the worldwide Mazda Distributor Commendation Programme 2019.
"The entire Mazda Team is proud and excited as we have worked hard to achieve this volume and market share growth. We also want to express our sincere gratitude to the big community of satisfied Mazda customers that has supported us to win this important award," he said.

At Galadari, customer service satisfaction is paramount. "We have our own training centre for technical training and a dedicated trainer for all front line staff. Our service retention ratio is one of the best in the world among Mazda dealers, as we not only take care of our customers' Mazda cars, but also offer special discounts for older cars that make it very attractive to maintain cars with the agency at a low cost," said Dreyer.

Fresh on track
Galadari Automobiles' all-new Mazda 3 has received a lot of awards and positive responses from motor journalists worldwide for its premium features, driving quality and craftsmanship.

"Its exterior design is simply stunning and has been defined as 'Car as Art'. Obsession for detail can be found in each corner of the car. The car is propelled with a 2.0 Skyactiv engine that is powerful and efficient," said Dreyer, adding that the new model won the recent MECOTY award in the compact sedan segment.

Mazda's entire SUV line up is in high demand as customers appreciate low fuel consumption, design, features, reliability and good residual value.

Premium services
Besides Mazda, Galadari Automobiles offers Ziebart Premium Car Care services through the six care centres that it operates in the UAE and offers a variety of services for vehicles, ranging from window tinting and rust protection to ceramic protection and PPF. Promising top material quality and professional installation, the brand offers most services with lifetime warranty.

Priority to safety
With a finger on the pulse of the current situation, Galadari Automobiles has implemented a number of precautionary measures, as per guidelines established by the World Health Organisation (WHO) and local authorities. These cover:

Galadari staff: Daily temperature check of all Galadari Automobiles staff is done, who have also been trained on best practices on hand hygiene as per WHO guidelines.

Facilities: GAL has increased the frequency of sanitising its facilities and ensures the highest standards of cleanliness and hygiene. Sanitisers and gloves are accessible for all staff and customers at all workshops, showrooms and offices.

Customer cars: GAL has implemented a new sanitising method with "Stabilised Aqueous Ozone" (SAO). It is highly effective; clinging to dirt, grime, viruses and bacteria and kills 99.99% of all harmful contaminants. This method of cleaning has undergone rigorous testing by laboratories and leading governing bodies across the world to prove that it is highly effective and safe. All main surfaces are cleaned and automatically sanitised before handing over the car to the customer. Additionally, customers can drop in for a complete sanitisation of interiors, including the AC system through a combination of Ozone nebulations and intense SAO treatments for Dh300.

Demo cars: All Demo cars after usage will be properly sanitised to be ready and clean for the next customer.

Emergency: Galadari Automobiles has set up an emergency team in case of an unexpected operation close down to support customers in case of technical issues.


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