Don't forget to thank people who resolve our complaints

By Ahmed Omar Balhamar

Published: Fri 8 Mar 2019, 8:09 PM

Last updated: Fri 8 Mar 2019, 10:10 PM

Forums to lodge complaints help the public bring their grievances to the attention of the authorities. Radio programmes, TV shows and some government and private companies encourage the general public to voice their complaints (and there seems to be no dearth of them). It seems like people are competing to raise their complaints and suggestions to authorities.
However, it is encouraging to note that such forums and media are being active in this regard. Their interactive nature makes such initiatives popular.
People from all walks of life - employers, employees, students, they are all making their views heard.
However, what is of concern is the fact that once the complaint or grievance has been attended to, there is no response from the complainant. This is not right, because there is an effort made by some people to get the problem solved.
Hence, we should thank and praise the authorities who have intervened to make our lives much better.
I can never forget the joy in the voice of an employee who received my phone call as I thanked her after my grievance was sorted out. She was only used to the shouting and sometimes even insults of unhappy customers.
I could feel her joy as I informed her that I would write out my gratitude to the authorities involved, as well. Of course, I couldn't see her smile, but I could feel it from her voice.
Communicating our complaints and suggestions is important. But thanking them once the issue has been solved is also important because we are dealing with human beings here. Remember, a smile on their faces will make us happy, too.
- The writer is an architect based in Abu Dhabi




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