RAK government services to turn 100% digital, 90% smart by end-2021
About 755 government services turned digital this year amid Covid-19 outbreak
All government services in Ras Al Khaimah (RAK) will become digital and at least 90% smart by the end of next year.
Ahmad Saeed Al Sayah, the Director-General of the RAK eGovernment Authority, said 755 services went digital this year.
“The list is available at the RAK government’s official web portal. Another 108 smart services have been made accessible as smart application (mRAK).”
These services were digitised in collaboration with 11 government entities, Al Sayah said.
“Public prosecution, courts, municipality, customs, economic development, police, environment protection, public services, and Sheikh Saqr Government Excellence programme were involved in the RAK government's digitisation drive,” he added.
Around 50% new electronic and smart services were added owing to the novel coronavirus disease (Covid-19) outbreak, he added.
The advanced digital infrastructure of the RAK government helped provide all services seamlessly, despite the contagion, Al Sayah said.
“Technical support has been remotely secured for 24 government entities,” he added.
Earlier, the Virtual Desktop Infrastructure (VDI) project was implemented, which helped provide a remote work environment for several government entities amid the viral outbreak.
“The government employees have undergone training to respond to all possible cyber threats,” he said.
The ‘Success Factor’s’ mechanism has been launched in collaboration with the human resource (HR) department.
“Now, the system is used by over 2,000 employees. It helps process all HR tasks via the cloud technology,” he said.
A common email, called ‘Taresh’, is used by 21 local government departments and 11 federal entities, Al Sayah added.
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