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UAE rated GCC region's best in UN's 2020 Online Services Index

Filed on July 11, 2020
UAE, region's best, UN's 2020 Online Services Index (OSI), e-government survey, smart services


The e-government survey compares smart services in 193 countries worldwide.

The UAE has been ranked first regionally and 8th globally in the UN's 2020 Online Services Index (OSI), according to an e-government survey conducted by the United Nations.

The country was also ranked fourth in Asia in this index and has improved one place in the E-Participation Index as it achieved 16th place, after it was in 17th position in the 2018 index.

The e-government survey compares smart services in 193 countries worldwide and supports their efforts to provide effective, accountable and inclusive digital services to all, bridge the digital divide and leave nobody behind.

The UAE's success was championed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

"The future belongs to those who excel digitally," Sheikh Mohammed said on his Twitter account.

He added: "The United Nations e-government report comparing smart services in 193 countries was issued a short while ago. Proudly, the UAE is first in the Arab world West Asia and eighth globally in the index of smart and digital services."

The 2020 United Nations E-Government Survey was prepared by the Department of Economic and Social Affairs of the United Nations (UN DESA), through its Division for Public Institutions and Digital Government (DPIDG) over a two-year period from July 2018 to June 2020.

The UAE was also ranked 7th in Telecommunication Infrastructure Index (TII), according to the survey. The survey focused on the role of countries in serving the UN Sustainable Development Goals under the slogan "No One Left Behind''.

The UAE was ranked 21st in the overall list globally, which involves a composite index that consists of sub-indexes, which are smart services, human capital, and the telecommunication infrastructure and information technology sectors, in addition to the E-participation index that falls within the smart services.

According to the survey, the UAE ranked joint fourth in Asia with Japan in the e-Smart Services Index after Korea, Singapore and Kazakhstan, and China.

The survey addressed government programmes around the world in engaging the customers in developing services, policies and programmes that benefit everyone.

According to this ranking, the UAE confirms its leadership at Arab level in the most key indicators related to digital transformation. This mirrors its leadership in the principles of future government based on adopting advanced technologies, at the forefront of which are information and telecommunication technologies.

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