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Metro stations’ smart kiosks attract 632,000 users in four months

Staff Reporter
Filed on November 15, 2014

RTA smart kiosks are nominated to the Hamdan bin Mohammed Smart Government Award.


The number of users of 50 metro information smart kiosks placed by the Roads and Transport Authority (RTA) in 23 stations on both the Red and Green lines of the metro hit 632,884 since they were launched four months ago.

These kiosks contain a variety of information and services that meet the needs of the metro riders, and the service is nominated for the Hamdan bin Mohammed Smart Government Award in the Best Internal Cooperation category.

Abdullah Yousef Al Ali, CEO of RTA Rail Agency, said: “The launching of the metro information smart kiosks concords to the vision of our wise leadership to transform the emirate into the smartest city in the world within three years. These kiosks were launched this year to serve the needs of the metro users, particularly as they cover a broad number of services provided to riders about the use of the metro and the smooth mobility between stations.”

“These machines provide a host of diverse and new services which were added since the launch of the service highlighted by: names & locations of stations, journey planner, journey time, Dubai’s seven fare zones map, Dubai’s Google Map with continuous updates, journey schedule categorised by the station name and waiting time, services at metro stations, map of each station, fare structure and types of cards along with related policies, fare calculation service, list of offences and penalties, metro code of conduct, timetables of feeder bus service at stations, filing suggestions and complaints online, and obtaining publications and brochures about the metro information provided through the barcode technology of the smart phone. These machines are bilingual (Arabic & English) and have large touch-screens rendering them easy-to-use,” continued Al Ali.

Commenting on the key stations that provide this service, the CEO of the Rail Agency said: “The service is available at 16 stations on the Red Line namely: Al Rashidiya, Airport Terminal 1 & 3, Deira City Center, Al Rigga, Union, Burjuman, Al Karama, Emirates Towers, Financial Centre, Burj Khalifa Dubai Mall, Mall of the Emirates, Dubai Internet City, Ibn Battuta, Al Jafiliya, and the World Trade Centre. Seven stations on the Green Line offer this service namely: Airport Free Zone, Stadium, Abu Hail, Salah Uddin, Baniyas, Al Ghubaiba and Al Fahidi.”





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