Video: Dewa centre powered by artificial intelligence opens

Dubai - According to Dewa, this is the first integrated smart customer happiness centre in Dubai, which depends on artificial intelligence and robotics.

The Dubai Electricity and Water Authority (Dewa) has launched a 'future centre for customer happiness' at Ibn Battuta Mall. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, inaugurated the centre.

According to Dewa, this is the first integrated smart customer happiness centre in Dubai, which depends on artificial intelligence (AI) and robotics.

"The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. It has smart self service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses AI to answer queries; the Tayseer smart bill payment platform; live chat, and a future services section to design and develop Dewa's future services," said Saeed Mohammed Al Tayer, MD and CEO of Dewa.

"The adoption rate of Dewa's smart services reached 80 per cent, ahead of the deadline set by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai."

The authority is currently working on closing two centres at Discovery Gardens and Jebel Ali Free Zone and converting them to smart service centres.

reporters@khaleejtimes.com

• Dubai