Kizad gets ISO 10002:2004 certification

Abu Dhabi - Khalifa Industrial Zone Abu Dhabi (Kizad) has been awarded the prestigious ISO 10002:2004 certification by Lloyds Register of Quality Assurance (LRQA), in recognition of the quality of its customer feedback management system.

By (WAM)

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Published: Mon 26 Sep 2011, 12:30 PM

Last updated: Tue 7 Apr 2015, 11:06 AM

The certificate was presented by LRQA Area Manager for Middle East and Africa, Basem Obaid, to Khaled Salmeen, Executive Vice President of Industrial Zones at Abu Dhabi Ports Company (ADPC), in a ceremony.

With the certification, Kizad joins global organizations that focus on ensuring that customer feedback is processed and systematically dealt with in line with internationally accepted best practiced management system standard.

Khaled Salmeen stated: “Enhancing customer service is one of Kizad’s core goals. As we begin to welcome tenants to Kizad, customer service, customer retention and complaint handling is becoming ever more important in order to effectively serve our tenants, and we will continue in our pursuit of adopting and implementing world class standards that will further enhance our customer service experience. Gaining ISO 10002:2004 certification is proof of our commitment to constantly strive for excellence.”

LRQA’s Basem Obaid congratulated Kizad and ADPC on achieving the ISO certification. “Right from its inception, Kizad has shown commitment to enhance customer experience by implementing a fully integrated feedback process that resolves complaints in a consistent, systematic and responsive manner.”

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