DHL is first ME logistics firm to earn ISO 20000

DUBAI — Logistics company DHLwas presented with the ISO 20000 certification for outstanding commitment to IT service quality, making DHL Express UAE the first logistics provider in the Middle East to receive the globally-recognised accreditation.

By (Staff Report)

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Published: Wed 25 Jul 2012, 10:23 PM

Last updated: Tue 7 Apr 2015, 2:39 PM

First developed in 2005, ISO 20000 is the first international standard for IT service management. It brings qualifying companies many benefits and advantages, including providing a benchmark for best practice, engendering a fundamental shift to pro-active processes and creating competitive advantage. It also encourages the alignment of IT services and business strategy.

DHL Express UAE country manager Frank-Uwe Ungerer was presented with the certificate by Brian Baxter, UAE Service Delivery manager at Lloyds, who are responsible for conducting the rigorous auditing process required to achieve ISO 20000 status.

“Achieving the ISO 20000 certification is a remarkable step we’ve taken together as a company to differentiate ourselves within the logistics sector — this achievement is a formal mechanism for reviewing our services and provides our customers with the opportunity to measure our commitment,” Ungerer said.

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