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UAE: Ministry announces refunds for eDirham card holders
The balance will be transferred to a new bank card — here's a guide to the process
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The UAE's Ministry of Finance (MoF) will now be offering a fully automated service on its website — allowing individuals and establishments to obtain refunds on the balance within their eDirham cards.
eDirham was a cashless payment platform that allowed users to pay for government services. In 2022, however, the platform was gradually discontinued.
Now, those who may still have some eDirham balance may claim a refund on the MoF website.
Here's how to do it:
- Log into the MoF website using your UAEPASS.
- Submit a refund request with the required supporting documents.
- Once processed, the balance in the eDirham card will be transferred to a new card that is issued by First Abu Dhabi Bank.
Customers that require additional support may reach out to the Ministry of Finance’s call centre via the toll-free number 800 533336, or the First Abu Dhabi Bank customer’s service line on 600 52 5500.
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