Thank you

With reference to my letter of complaint about a broken TV screen (Shattered dreams, KT, June 24), I wish to thank Khaleej Times for the almost immediate response I received, resulting in solving the matter to my complete satisfaction.

By Umar Farook, Dubai

Published: Tue 26 Jun 2012, 9:06 PM

Last updated: Tue 7 Apr 2015, 12:44 PM

Very shortly after I emailed Khaleej Times about this, I received a call from a Samsung official, who told me that the matter was being looked into and that a replacement was being arranged to compensate for the broken one. The next day, Samsung followed up with me again and two days later, I was able to collect a brand new TV from them.

I believe this speedy response was greatly helped by KT’s involvement in the matter and I wish to express my thanks and appreciation.

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