Telecom companies shouldn't charge fee for home visits

Published: Tue 26 Nov 2019, 6:00 PM

Last updated: Tue 26 Nov 2019, 8:10 PM

Very well done, Telecommunication Regulatory Authority for regulating the fees charged by the two telecom service providers in the UAE (TRA issues statement on Etisalat, Du service fee; KT, Nov 26). Technical glitches are really common in telecommunications. The two companies are already charging a lot for the fixed network. Charging the customers extra for visits to rectify glitches wasn't right in the first place. It should be part of a service contract. TRA should also ensure that both the operators follow the service level agreement and key performance initiatives for service activation and troubleshooting.
-Nabin Bajracharya, KT website

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