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British Airways passengers grounded for 24 hours after technical glitch

Web Report
Filed on November 22, 2019 | Last updated on November 22, 2019 at 12.20 pm
British Airways, passengers, grounded, 24 hours, technical glitch, air traffic controllers, computer systems

(AP file photo)

Pilots were unable to file flight plans that inform air traffic controllers of intended courses.

British Airways may face a multi-million pound compensation deal after thousands of its passengers were grounded for 24 hours due to a glitch in the airline's computer systems.

As the airline's computer systems crashed globally, pilots were unable to file flight plans that inform air traffic controllers of intended courses. This caused dozens of planes to be grounded and flights were delayed as pilots had to manually plot their course, reported Daily Mail.

Two flights from Cancun, Mexico, and Kingston, Jamaica, were the worst affected as passengers arrived into Gatwick almost 24 hours late. While a flight from Pittsburgh landed at Heathrow over 12 hours behind schedule. The delay in international flights caused some outbound flights to be cancelled as well.

Angry passengers took to social media to complain that the airline did not inform them about the cause of the outage until after they had checked in. One passenger on a flight from Los Angeles to London said: "The woman I spoke to said the flight-plan generator had crashed. It seemingly means pilots cannot get journey details and are left stranded. We should have taken off hours ago. It's chaos."

Consumer group Which? said British Airways could fall foul of EU rules requiring them to pay up to ?600 (£513) for delays that are within the airline's control. Which? travel editor, Rory Boland, said, "This is the latest in a long line of British Airways technical glitches causing delays and cancellations and yet again it's thousands of passengers who are paying the price - left tired, frustrated and with a lack of information and assistance from the airline."

This is not the first time the airline's computer system has crashed after they installed a 'cost effective' IT system in 2015. It has repeatedly crashed costing the company more than £100million in compensation to passengers.


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