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PIA launches new service; here's how it will benefit passengers

APP/Islamabad
Filed on November 5, 2019 | Last updated on November 5, 2019 at 05.21 pm

The service will improve the experience for thousands of flyers.

Pakistan International Airlines (PIA), the national flag carrier, has launched an application to facilitate passengers in online reservation and confirmation of seats through mobile phones.

"The application has recently been launched and now the air passengers will enjoy better services," a PIA spokesman told APP on Tuesday.

He said a number of initiatives had been taken to improve efficiency of the PIA, which has started yielding required results, especially after effective tackling of the seat-factor. "The airliner's overall seat factor has improved and reached nearly 84 per cent whereas on some sectors, the seat factor is at 90 per cent," he said.

The PIA aircraft have been made operational and now all Boeing 777s and A320s were operational.

He said the airlines was now moving on the right track without any outer influence and pressure, adding the PIA had tremendous potential to rise for which concerted efforts were underway to transform the national flag-carrier into a more viable and profit-earning entity.

He said significant improvement was evident in different indicators like seat occupancy ratio, aircraft utilization, cargo load factor and customer service.

He said in the recent days, the PIA had also signed an agreement with a private online taxi service to facilitate passengers. As per the agreement, the passengers receive the promo code with their in-flight conformation SMS and get discount on rides.

To a question, he said PIA had earned Rs17 million in over less than two weeks with a paint job for a foreign customer. The experienced PIA team took only ten days to complete the intricate paint job for the foreign airline.


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