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Emirates apologises to sisters over meals with nuts

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Emirates apologises to sisters over meals with nuts

Dubai - Siblings claim they told the Emirates staff on "multiple occasions" of the severity of their allergy.

By Staff Report

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Published: Tue 1 May 2018, 7:18 PM

Last updated: Wed 2 May 2018, 11:08 AM

An Emirates airline spokesperson has apologised after two passengers of Indian origin with a severe nut allergy were allegedly served nuts during a flight recently. In a statement issued on Monday, the airline apologised for "any inconvenience caused".
According to media reports, last week, Shannen Sahota, 24, and Sundeep Sahota, 33, departed England's Birmingham Airport en route to Dubai and Singapore to celebrate their parents' 60th birthday.
The siblings claim they told the Emirates staff on "multiple occasions" of the severity of their allergy when booking, checking-in and upon boarding the flight.
The statement said:

"We are sorry to hear about Ms Sahota's complaint. Emirates tries to cater to all passenger specific needs by offering a number of special meals that cover as many medical, dietary and religious requirements as possible. However, Emirates cannot guarantee completely nut-free flights," the Emirates spokesperson said.
"We've looked into Ms Sahota's booking and our records do not reflect any mention of a nut allergy. All passengers who alert us of a nut allergy prior to travel are informed of our policy: https://www.emirates.com/english/before-you-fly/travel/dietary-requirements.aspx
"When alerted during the flight, our crew tried their best to offer Ms Sahota and her brother alternative locations in an open space in back of the aircraft cabin to minimise their proximity to other passengers who may be consuming meals with nuts."
reporters@khaleejtimes.com


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