Smart Healthcare Model unveiled in Dubai hospitals

The SmartDesk which is a prototype application and device that uses advanced touch-screen technologies to provide excellent experience to the patients.

By Staff Reporter

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Published: Thu 24 Oct 2013, 8:39 AM

Last updated: Tue 7 Apr 2015, 6:47 PM

His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, officially launched the ‘Dubai Smart Healthcare Model’ during his tour of Gitex 2013 on Wednesday.

Dubai Health Authority Director-General Essa Al Maidoor provided an overview of the Dh250-million project and said that the three main components of it are: smart applications, smart operations and smart hospitals.

He said the project includes the implementation of EMR (Electronic Medical Records) and HIS (Hospital Information System) that will be completed in the next two years.

“Smart apps involve communication with customers before they visit our hospitals; smart hospitals ensure that when they visit us, the patient journey is enhanced through the use of advanced technology such as touch screens, tablets etc. which empower customers by providing services and information on their fingertips. And smart operations ensure that all internal operations including all administrative work are paperless.”

“Once customers enter the hospital facilities, they will be greeted with several smart services such as interactive smart screens, tablets in waiting areas etc. to ensure they have a pleasant customer experience,” said Ahmed Al Omari, Acting head of IT at the DHA.

One of the main features of smart hospitals will be the SmartDesk which is a prototype application and device that uses advanced touch-screen technologies to provide excellent experience to our patients. “Once the patient enters the hospital premises, they can self-check-in by placing their identification card on the SmartDesk.

asmaalizain@khaleejtimes.com


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