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RTA launches Smart Taxi app in Dubai

The Public Transport Agency, Roads and Transport Authority (RTA), officially launched the Smart Taxi app yesterday.

The app was launched as part of RTA’s full support to the initiative of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city in the world.

CEO of RTA Dr Youssef Mohammed Al says the app will help both tourists and the Dubai community.

“This app will be fully integrated with the Booking and Dispatch Centre at the Public Transport Agency; which is responsible for handling incoming taxi booking requests from the public. The Centre is manned by staffs well trained on dealing with advanced technologies rendering booking a taxicab a smooth, speedy and accurate exercise,” he continued.

The press conference included a visual presentation made by Director of Transportation Systems Adel Shakri.

He explained that the Smart Taxi service meant users could order a cab with a ‘flip of their phone.’

The user must enter their telephone number into the app, and then the app will look for the nearest taxicab and automatically direct it to them.

“This app is capable of instantly pinpointing the location of the user rendering the exercise of locating a taxicab very smooth and straightforward. Once the cabdriver confirms the order, the user is directly informed about the location of the taxicab, and will also be intimated when the cab arrives at the location selected by the user,” Adel Shakri explained.

But the app does other things as well.

“At the end of the trip, the user is provided with a simple 5-point template to assess the performance of the driver, and through this app it will be possible to retrieve the previous booking requests made by the user for use in processing new booking requests.”