Dubai government departments vow to go from bottom of index to top

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Dubai - The Dubai Public Prosecution, which was the least performing entity, held a meeting to brainstorm ideas in this regard.


A Staff Reporter

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Published: Mon 20 Jan 2020, 6:44 PM

Two Dubai government departments that were ranked at the bottom of the Customer Happiness and Mystery Shopper Index have vowed to improve their performance. The Dubai Public Prosecution, which scored 77.8 per cent on the index and was the least performing entity, held a meeting to brainstorm ideas in this regard.
Dubai attorney-general Issam Eissa Al Humaidan said: "The results of the index reflect the level of transparency of the Dubai government, besides its sky-high ambitions."
He stressed that a government led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, does not settle for anything less than the top rank.
"We held a strategic leadership meeting with all the prosecution officials and the department directors to discuss ideas to develop judicial and institutional work. The meeting was also to ... adopt creative ideas and implement them in due course.
"The idea is to improve services to enhance the level of customer and community happiness," said Al Humaidan.
Dubai Land Department, which scored 79.6 per cent, has said it would strive to become number 1 on the index. Sultan Butti bin Mejren, Director-General, Dubai Land Department (DLD), said: "After having embarked on a journey of digital transformation in all its services, the DLD is absolutely sure of its ability to provide comfort and happiness to its customers, reaching out to them at any time and place."
He said this digital approach would "not only to obtain a high rating from our customers, but also to contribute to the UAE's preparations for the next 50 years".
Hailing the index, he said: "Such studies based on the best transparency and integrity standards are the primary incentive on which we rely to develop our services, and learn about our customers' satisfaction with our operations. We will immediately integrate them into all of our future strategies, and amend and develop our current plans according to the data provided by the studies. If we add to all this our endeavours to employ the finest technologies of the age, including blockchain, artificial intelligence, and robotics, then our future looks brighter for our customers to enjoy the best."

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