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Coronavirus Pandemic

Step-by-step guide for UAE residents stranded abroad to apply for return travel

Staff Report/Dubai
Filed on May 19, 2020 | Last updated on May 19, 2020 at 04.46 pm


Do not book travel tickets unless you obtain an approval for your application.

Residents stranded outside the UAE due to Covid-19-triggered travel restrictions can start returning to the country from June 1. The announcement made late on Monday comes as a relief for many families who have a loved one stuck abroad.

Earlier, residents had to register on a Ministry of Foreign Affairs service called Twajudi, which fast-tracked the return of humanitarian or special cases.

Now, these residents can register on the website of the Federal Authority for Identity and Citizenship (ICA).

Here is the step-by-step process:

1. Remember: Do not book travel tickets unless you obtain an approval for your application.

2. Documents required:
- Colour photo
- Copy of residency
- Passport copy
- Proof for visit abroad (this can be a letter from the workplace, education institution or flight ticket if the reason was tourism)

3. Visit the homepage, or click here to directly access the service.

4. Scroll down to the last option on the list of smart services: 'OTHER SERVICES - RESIDENTS OUTSIDE UAE - ENTRY PERMISSION - ISSUE'

5. Click on 'Start service'.

6. Fill the e-form, attach documents, review your application and submit.

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