Etihad Airways launches wellness hygiene programme

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Etihad Airways, covid-19, coronavirus

Abu Dhabi - Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey.

By Staff Report

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Published: Mon 1 Jun 2020, 12:09 PM

Last updated: Tue 2 Jun 2020, 4:56 PM

Etihad Airways has launched Etihad Wellness, an expanded and more comprehensive health and hygiene programme and customer guide. This builds on the stringent measures already put in place by the airline to deal with Covid-19. The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline's catering facilities* and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation. Comprehensive information on these travel health and hygiene measures is available at www.etihad.com/wellness.

For those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing wellness@etihad.ae. This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline's training facilities in Abu Dhabi, and online.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: "Providing for our guests, and their wellbeing, is one of Etihad's core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal - this level of genuine and innovative customer care has always been part of Etihad's DNA since our inception."


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