Coronavirus Pandemic

Coronavirus: Partial re-opening of Dubai shopping centres for Ramadan amid relaxed movement restrictions

Web Report/Dubai
Filed on April 24, 2020 | Last updated on April 24, 2020 at 06.46 am
dubai malls, dubai relaxes coronavirus restrictions, uae fights coronavirus, ramadan in uae

(KT file)

Restrictions on movement relaxed in city; residents to adhere by preventive measures.

In line with the decisions of the Ministry of Health and Community Protection and the National Authority for Emergency, Crisis and Disaster Management, the Supreme Committee for Crisis and Disaster Management in Dubai headed by His Highness Sheikh Mansour bin Mohammed bin Rashid Al Maktoum Dubai has decided to partially reduce the restrictions on movement starting, Friday, April 24 coinciding with the advent of the blessed month of Ramadan.

The decision came after the successful implementation of all precautionary measures taken during the past three weeks. Dubai will continue to implement sterilization and medical examinations on a large scale throughout the emirate.

Preventive measures to stop the spread of the Covid-19 will also be adopted.

Also read: Dubai revises 24-hour sterilisation programme timings

The Committee thanked members of the community for their full commitment to the preventive and precautionary measures. It added that the community's compliance with restrictions on movement reflects its strong spirit of shared responsibility highlighted by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai's  recent remark: 'Today we are all responsible'.

It further stressed that despite the partial easing of restrictions on movement, the public is not allowed to hold public or private gatherings. Those who breach the guidelines will face legal action. The need to ensure the safety and well-being of the community cannot be underestimated, the Committee stressed.

The Supreme Committee of Crisis and Disaster Management expressed its appreciation for the efforts undertaken by all entities represented in the Committee as well as the National Emergency Crisis and Disaster Management Authority (NCEMA) at the federal level and the noble efforts of frontline workers.

"Despite the difficult circumstances the world is facing today, the UAE has set an example for dealing with the crisis. The guidance and follow up of the leadership, the combined efforts of all stakeholders and the close integration of various measures and initiatives helped the country deal effectively with the crisis. This was also made possible through the commitment of all individuals and institutions both in the private and public sector. All measures undertaken by the country have been driven by the objective of safeguarding everyone's safety and wellbeing," the Committee said in the statement.

Public transport (bus & metro), restaurants & cafes (except for buffet and shisha), retail sector (malls, high-street outlets and souqs), wholesale sector and maintenance shops will be allowed to operate under certain conditions.

Family entertainment facilities, cinemas, changing rooms and prayer rooms will not be allowed to operate. Hotels will be allowed to operate without opening pools, gyms, sauna and massage parlours. A maximum of 30 per cent of the workforce of all organisations will be allowed to work from their offices while the rest will be required to work from home.
Reduced restrictions on movement for general public

As part of the first phase of easing of restrictions, the stringent curbs on public movement will now be limited to the period between 10.00pm and 6.00am.

During this period, the public will be allowed to leave their homes only for medical emergencies.

Individuals will be able to leave their homes between 6.00am and 10.00pm without a permit. The public will be required to strictly follow precautionary measures which include maintaining physical distance from others as per guidelines and wearing a face mask. Those who do not wear a mask will be subject to a fine of Dh1,000.

Exercising outside the home

Members of the public are allowed to exercise outside their homes provided they do not leave their area of residence. They can undertake activities such as walking, running or cycling for 1-2 hours each time. Only a maximum of three persons can exercise at the same time.

Individuals must follow preventive measures including ensuring two-metre distance from other individuals and wearing face masks.

Family visits

Considering the advent of Ramadan and the social customs and traditions surrounding the Holy Month, members of the public are permitted to visit first and second degree relatives. Gatherings should be restricted to not more than five people. However, visiting high-risk individuals (individuals above 60 years and those with underlying medical conditions) should be avoided. It is prohibited to hold gatherings in public or private places.

Ramadan tents and majlises are not allowed within homes and in public places.

Shopping malls and commercial outlets

Shopping malls, markets and commercial outlets will be open daily to the public from 12:00pm to 10:00pm. Furthermore, restaurants and shops are allowed to operate at a maximum of 30 per cent capacity at the shopping malls.

Malls and retail outlets are not allowed to hold entertainment events to avoid congestion and crowding.

There will be no valet parking at malls and restaurants. The first hour of parking in shopping malls will be free.

Only 25 per cent of the parking spaces will be open in order to reduce overcrowding in malls. The public should visit a mall only when absolutely necessary.  

Sterilisation operations will continue inside malls. Visitors will be subject to temperature checks at entrances and will be required to wear masks as a condition for entering a mall. Malls are also required to make sterilisers widely available to ensure the highest level of protection for visitors and workers.

All shopping malls will have a medical isolation room for emergency purposes in case someone in the mall is suspected to be infected with the virus.

Individuals above the age of 60 and children between three and 12 years of age will not be allowed to enter malls. 

As part of a new mandatory policy, purchases can be returned or exchanged at all stores and outlets only of there is a defect.

Malls and outlets are encouraged to use smart and electronic payment methods and avoid the use of cash.

Restaurants and cafes

Restaurants and cafés are allowed to operate normally but are not permitted to serve shisha and buffet. Dine-in customers are allowed but should occupy only a maximum of 30 per cent of the outlet's capacity.

A two-metre physical distance should be strictly maintained between individuals. All diners and staff should wear masks.

Only single-use cutlery can be used at restaurants and cafes.

Restaurants are allowed to provide food delivery services between 10.00pm and 6.00am.


Services offered at salons for males and females will be restricted to hair and nail services. Customers can be received only by prior appointment and all preventive and health measures should be strictly observed.

Public Transport

Public transport services, including Dubai metro services, will be resumed from Sunday (April 26). The normal tariff system will be reintroduced. Precautionary measures will continue to be followed and there will be specific guidelines for passengers.

Red and green line metro services will operate between 7.00am and 11.00pm.

Preventive measures should be strictly followed by all passengers and staff in metros, taxis and buses and at public transport stations including maintaining physical distance and wearing face masks.

Only two passengers are allowed in one taxi.

Water transport, tram, limousine, and car sharing services will continue to be suspended.

Administrative offices for companies and institutions

Employees are allowed to work in offices only if it is absolutely necessary. Their numbers should not exceed 30 per cent of the total workforce. The rest of the workforce can continue working remotely from home. Companies should constantly monitor the number of employees and visitors entering and leaving the workplace every day.

Meetings should be held at the office only if it is absolutely necessary.

Attendees should not exceed five people and each person should maintain a two-metre physical distance from others.

Daily sterilisation of the workplace is mandatory and employees and visitors should be provided with sanitisers at all times. Everyone is required to wear face masks when at the workplace.

General guidelines

Individuals are prohibited from distributing food except through mass distribution initiatives organised under the supervision of licensed charity organisations and relevant authorities.

Individuals are advised not to share food with family members living in different homes. If food needs to be shared with relatives or friends living in the same area, it should be transported in sealed containers.

Reopening of mosques has been postponed since close proximity between worshippers can pose risks of infection. Group prayers are not authorised to be held in public places and mosques. Group prayers and Taraweeh prayers are permitted at home but the worshippers must be from the same family, residing in the house.

Individuals who step out of their homes for any purpose must wear a face mask and avoid touching any surfaces or their face. They must also use hand sanitisers and wash their hands with soap and water for at least 20 seconds.

Seniors and people with chronic diseases or any illness are not allowed to leave the house and must avoid going to public places to ensure their safety.

Domestic workers are prohibited from meeting anyone outside the home or receiving food from unknown sources. They should be provided with protective gear if they need to interact with people outside the house. They must also be guided on precautionary measures to be followed when receiving deliveries of parcels or goods (including disinfecting the packaging and using gloves).

Sectors exempted from restrictions on movement between 10.00pm and 6.00 am:

- Shopping malls
- Retail shops
- Open Souqs
- Pharmacies
- Financial services
- Restaurants and cafes (shewsha and buffets will not be served)
- Food services
- Delivery services
- Social welfare services
- Maintenance and repair services
- Laundry services
- Nail and hair salons (Only through pre-booked appointments)
- Healthcare services (Hospitals and clinics)
- Food Supply outlets
- Industrial supply chain for services and basic commodities
- Manufacturers of medicines and providers of healthcare and medical supplies
- Industrial sectors
- Water and electricity sector, petrol and gas stations and district cooling services
- Telecommunications
- Media
- Airports, airlines, ports, shipping
    .    Customs duty and border crossings
    .    Public and private security services
    .    Municipality services and public and private service providers involved in garbage collection, sewage management and general cleaning and sanitation
    .    Public Transport (taxis, buses and metro)
    .    Construction sector
    .    Hotels
    .    Offices

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