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Training sessions for DHCC organised

DUBAI — Dubai Institute for Human Resource Development (DIHRD) recently organised a series of training sessions for Dubai Healthcare City (DHCC) employees. The courses aimed to enhance the skills of the 75 participants and to acquaint them with criteria for excellence.

Mustafa Al Marzooqi, DHCC Senior Operations Manager said: "The Dubai Healthcare City is currently working on building complete systems and processes following world standards for quality management in healthcare and the overall safety of the environment.

"The Dubai Institute for Human Resource Development is an ideal training centre for DHCC employees. It can organise a series of courses to upgrade their skills and emphasise the importance of understanding the concept of quality and the role it plays in achieving the overall strategy of DHCC," Al Marzouqi added.

Khaled Al Johari, Acting Chief Executive Officer at DIHRD stated that, "We at the Dubai Institute for Human Resource Development are committed to strengthening our ties with various government and private institutions to help improve their performance and enhance the skills of their human resources and prepare them to play a major role in the development of the society.

"The objective of this programme is to familiarise the participants with the concept of quality and its applications. We have also designed a programme that will improve the overall performance of DHCC in order to earn recognition and excellence awards for its outstanding performance. The programme follows a hands-on-approach as the participants will be introduced to a number of practical assignments during the course" Al Johari said.

The programme featured lecturer Ann Seem, freelance consultant and expert in quality management who has worked in many reputed international companies such as Baywater and KPMG. She was in charge of business development and consultation programmes.

The DIHRD programme adopted an international model for excellence and highlighted topics such as customer satisfaction, employee satisfaction, strategic plans and their impact on the society as well as human resource management.