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Answering your BOTIM questions: Why am I being charged when it’s free now? Filed on April 4, 2020 | Last updated on April 4, 2020 at 11.58 am
BOTIM, UAE, Etisalat, free, Internet voice calls, video calls

(Alamy Image)

Some residents have complained that they are being charged for using Voice over Internet Protocol (VoIP) apps.

Those UAE residents who want to subscribe to Etisalat's free Internet voice and video calls must unsubscribe first and then subscribe it again to avail the offer.

Some residents have complained that they are being charged for using Voice over Internet Protocol (VoIP) apps such as BOTIM when it is free for two months. This is because customers are not unsubscribing their existing packages first.

Below is a Q&A guide on how to go about it and avail this free offer:

Q: What is duration of free package?

A: Two months - April and May.

Q: Will Etisalat's new customers get this free Internet calling plan for two months?

A: Yes.

Q: How can existing customers avail this free 2-month offer?

A: Customers must unsubscribe their existing package first and then subscribe again.

Q: Why am I being charged for using BOTIM when it's supposed to be free?

A: It is because you have not unsubscribed first and continue to use previously subscribed package.

Q: Do I need to unsubscribe when this free offer ends?

Yes, call 101 to unsubscribe it.

Q: What If customer doesn't unsubscribe when this offer ends on May 31?

A: He/she will be charged for this offer.

Q: Will I be charged unsubscription fee?

A: No

Q: What happens after May 31? Will I have to unsubscribe to avoid paying the charges or will it automatically discontinue?

A: Those who want to discontinue must unsubscribe on May 31. Otherwise service will continue as subscriber.

Q: How much Etisalat's Internet calling plan costs?

A: Dh50 per month if used on mobile phones; Dh100 a month if used on Wi-Fi Services at home on multiple devices

Q: Will subscribers pay 5% VAT during two free months of April-May?

A: Yes 

Staff Reporter

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