NASCO awards two-year contract to SITA Information Network

DUBAI - National Aviation Services Company (NASCO), handling agent at Kuwait International Airport, has awarded SITA Information Network Computing (SITA INC) a two-year contract to install and maintain SITA's Common Use Terminal Equipment (CUTE¨) check-in service and it's BagManager Baggage Reconciliation System (BRS) at Kuwait International airport. The project, valued at $1.8 million, will upgrade the passenger and baggage handling systems at Terminal Four to improve passenger services.

By A Staff Reporter

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Published: Wed 29 Oct 2003, 12:08 PM

Last updated: Wed 1 Apr 2015, 9:45 PM

Currently 35 major airlines operate at Kuwait International Airport accounting for over 2.4 million passengers per year.

SITA's latest Java-based and Internet Protocol (IP) enabled CUTE system will operate at 16 check-in desks and optimise resource utilisation for the airport, as well as facilitate the movement of passengers through the terminal. Similarly, SITA's baggage reconciliation system, BagManager, will speed the handling of over 3.75 million bags per year at the airport and will help reduce flight delays while increasing passenger satisfaction.

BagManager is a real-time interactive tracking solution, including bag load/no-load decision functionality that goes beyond matching hold baggage to the passenger on board. It also tracks bags at the airport from check-in, to loading in a container, to placement onboard an aircraft as well as in transit at intermediate airports and through to arrival at the final destination.

"SITA's innovative and reliable systems allow us to deliver even better service to our airlines customers, enabling them to share check-in and departure control systems throughout the airports and helping to minimise passenger queues," said Bara'a Al-Roumy, Board Member, NASCO.

"This upgrade project is particularly beneficial to the airlines, which are faced with increased passenger and baggage traffic," said Fuad Gazal, General Manager, NASCO. Jamal El-Hoss, Regional Vice President, SITA INC, Sales and Marketing Middle East, Africa, South and Central Asia, said: "We are particularly proud to implement our latest airport solutions at Kuwait International Airport. SITA is committed to providing the highest levels of service to our customers and will provide NASCO with the benefits of greater operational flexibility, data security as well as a reduction in overall costs and help ensure a seamless journey for passengers."

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