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Ministry of Labour unveils SmartForms portal

DUBAI - In a move designed to streamline user experience, deliver better services, efficient transaction processing and 24/7 availability, the UAE Ministry of Labour announced yesterday the implementation of a SmartForms portal built in co-partnership with Global Information Technologies (GIT) using Microsoft technologies.

The Ministry had previously achieved significant business gains by transferring all its forms to the SmartForm format. Recognising that further benefits could be achieved through developing the solution into a portal, and thus extending the solution not only to large companies, but also typing centres.

This solution will also make it easier for companies and typing centres to offer complete service to their employees and customers and improve the overall customer experience through efficient management of notification and queries.

"We are constantly looking for ways to develop new services to the public to cut costs and implement the latest developments. Utilising the technology expertise of GIT has allowed us to build the next generation e-government portal that will deliver savings across the board," commented Ahmad Khajour, deputy under secretary of the UAE Ministry of Labour.

The portal comprises a number of unique features that combine to offer customers a one-stop service. The built-in document archiving system will allow customers to access frequently used documents such as copies of the company trade licence, or employee details, and monitor accuracy of the data on Ministry files. Through the membership fees scheme, customers will also be able to subscribe to the service based on the numbers of employees and transactions per month.

"Delivering real benefits to the people and the private sector in the UAE is the real driver behind the move to e-government systems and we are pleased to see the Ministry of Labour and GIT using Microsoft .NET technologies for the development of this portal," said Mr Abdullatif Almulla, general manager of Microsoft South Gulf.

"Utilising Microsoft's latest products and cutting edge development tools has enabled swift delivery with maximum security, ensuring that this portal is government-ready," he added.