Facilio helps UAE's Quality Group to engage with tenants in real time

Dubai - The firm reduces customer escalation by 85% and improves staff productivity.

Quality Group, the facilities management service providers in the UAE, is using Facilio's platform to automate maintenance, engage with tenants in real-time, as well as strengthen its service quality for clients.
With over 1,500 units under its management, Quality Group needed to establish the infrastructure to automate thousands of routines, manage customer requests, and optimise staff time, in order to find new ways to retain tenants and expand to new offerings.
Occupants are increasingly demanding better-maintained facilities and instant service resolutions as opposed to the conventional priorities of good aesthetics and pricing. 
Quality Group has realigned its focus towards leveraging a digital strategy that has helped them streamline routines, minimise compliance risk, and gain real-time operations insights - something conventional CAFM and ERP solutions were incapable of supporting.
"Our vision is to deliver and scale a truly agile FM services business that puts customers' needs first. From our experience of using multiple clunky and bloated CAFM, we knew we needed an adaptable solution that enhances our business operations, and seamlessly fits the way we operate, rather than the other way around," said Sumith Sukumaran, Operations Manager, Quality Group, UAE.
"Facilio's comprehensive, integrated solution suite is perfect for our current and future needs. With the Facilio platform, we can consolidate maintenance routines, tenants requests, and workforce KPIs, and help our stakeholders make data-led operational decisions to deliver continuous value to our customers across UAE," he adds.
Progressive FM's are realising the benefits of technology partners to create end-user value, with agile operations becoming even more significant in light of the recent crisis.
"Modern FM leaders need data-driven decision-making as well as portfolio-wide visibility to drive efficiency. We built Facilio as a flexible platform to enable a suite of cloud-native apps and seamless mobility. This also ensures a fast implementation cycle, something that can be especially useful when you need agile responsiveness during turbulent times," said Prabhu Ramachandran, Founder and CEO of Facilio Inc. - business@khaleejtimes.com