The "push" service is designed to provide customers information from various Government departments through SMS, whereas the "pull" service requires customers to initiate a communication by sending a keyword along with the parameter to the Dubai eGovernment short code 4488, in order to receive an instant response to their inquiry.
Rehab Lootah, eServices Acting Director, Dubai eGovernment, said, “The addition of new DED 'push' and 'pull' services reflects Dubai eGovernment's commitment to ease the lives of Government department clients. eGovernment is focused on introducing new, innovative services and expanding the scope of current services to facilitate hassle-free interaction between Government departments and the public.’’
Ali Ibrahim, deputy director general for Executive Affairs, Department of Economic Development, said, “There has been a significant increase in the number of applications for commercial permits for diverse business activities in Dubai, which has made it imperative for us to leverage innovative customer interaction means. The introduction of the new 'push' and 'pull' services will greatly benefit our clients, who can now be assured of prompt communication from the Department, and at the same time access any other information they might want at the push of a button. We are pleased to contribute to Dubai eGovernment's vision for an e-society.’’
Members of the public who wish to seek information from DED about an application are given a reference number. They must type "DEDTRN" on their mobile phones followed by the reference number, and send the SMS to 4488. They will then receive a short message from DED relating to the status of the application.
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