DUBAL achieves two million man-hours without loss time injury

DUBAI — Dubai Aluminium Company DUBAL, one of the largest producers of premium quality aluminium in the world, crossed yet another milestone in its impressive track record on safety by crossing two million man-hours work progress for the first time without 'lost time injury' during Potline 7B&9B expansion.

By (By a Staff Reporter)

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Published: Sun 11 Jun 2006, 10:33 AM

Last updated: Sat 4 Apr 2015, 3:23 PM

"Such an accomplishment was made due to careful planning and close monitoring of execution across various segments of the workforce with meticulous coordination. DUBAL was able to do this despite the fact that there were 4,000 workers from more than six contractors at very congested site," said Yusuf A. Bastaki, General Manager, Engineering, Expansion & Technology Development, DUBAL.

This achievement also falls in line with the DUBAL's strategic initiative to maintain the highest safety standards as approved by Shaikh Hamdan bin Rashid Al Maktoum, Deputy Ruler of Dubai, UAE Minister of Finance and Industry and Chairman of DUBAL.

Among the new initiatives, the senior management of DUBAL Expansion Projects team and SNC-Lavalin (Consultant) visit every week one individual contractor and meet workshop floor crew employees to emphasise the importance of safety.

Xceed Professional Services launched

Xceed Contact Centre, one of the largest and most sophisticated contact centres in the MENA region, yesterday announced the establishment of Xceed Professional Services, a specialised customer contact consultancy, which aims to bring global standards of customer communications to the region. Based in Dubai, Xceed Professional Services will serve as the complimentary consultancy arm that builds upon the experience and expertise of Xceed Contact Center, which takes Cairo as a home base.

Through its best practices approach, Xceed Professional Services offers customer contact consulting services and formulates solutions for customer relationship enhancement with the vested goal of ensuring customer retention and loyalty.

"We work in partnership with our clients to ensure that they get the most from their customer relationships through developing sustainable customer loyalty and maximising customer lifetime value. Xceed Professional Services can help organisations to unlock extra value from their customer contact operations facility," said Dr. Adel Danish, Chairman and CEO, Xceed. "Our experience with both commercial and government organisations has given us great insight into the dynamics of customer communication. And it is this insight that will allow us to expand our service offering across the region, using Dubai as a base, and empower businesses with the knowledge and capabilities they need to differentiate themselves in an increasingly competitive market."



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